Shipping Destinations

Elaine Smith Art currently offers shipping within Canada and the US. Other destinations are possible but only after consultation with me.
All shipping costs are the responsibility of the buyer. Shipping costs can vary depending on size and weight. I’ve done my best to approximate the cost and usually send packages via Expedited Parcel. Let me know if you want your purchase faster which will increase your shipping cost.
Please contact me for shipping quotes to international destinations and for all larger products.
Paintings are shipped via Canada Post with shipping costs calculated at checkout. Shipping must be paid in full at the time of purchase. All prices are in Canadian dollars.
Free local pickup at the studio is available for customers locally in or near the Comox Valley, BC Select “free local pickup” at checkout and contact me to arrange a pick-up time.

Wrong Address

It is the responsibility of the buyer to make sure the items and shipping address are entered correctly at checkout.
There is often a very small window of processing time in which you can change your order or shipping address. If you need to make changes to your order, please contact me as soon as possible. We will do our best to accommodate your request; however, please understand that changes cannot be made after your order has been processed.

You will be provided with a tracking number for your shipment.
Shipping times are always an estimate. The actual delivery time will vary due to external factors beyond our control. We will do our best to have your shipment to you in a timely fashion.
You will be notified by email when your order has been processed and shipped.
Please note that art cards are sent as letter mail and are not issued tracking numbers.

All sales are final. We are not able to accept returns of original paintings.
I do try to provide mock-ups of my art in rooms or on walls using an app but if you are unsure of the size or colours of an artwork and want to be able to visualize it in your space, please contact me for assistance. We will do our best to create a visual mock-up of the painting in your room so you can purchase with confidence.
If you live in the Comox Valley area, a viewing of original art can be arranged upon request. Please contact me for details.

Original art can be exchanged in-person within a period of 3 days from the date of purchase.
To qualify for exchange, paintings must be returned in-person (not shipped) and in perfect condition.
The purchase price can be credited towards an alternate artwork.
This is an exchange-only policy. Refunds will not be issued.

We do our best to package your art carefully to industry standards. Although very rare, there is potential for damage to occur through the shipping process.
If your product arrives damaged, please contact me and provide photographs of the damage right away. This is necessary for me to make an insurance claim through Canada post. We will discuss how to best proceed on a case-by-case basis.

If a purchase exceeds the gift card balance, the remaining amount can be paid with another payment method.
Gift cards are non-refundable.
Gift cards can be used in person or on my web shop for my art, prints and/or art cards.
The card cannot be exchanged for cash, cheque or credit.
Gift card is not replaceable if lost or stolen.
In Canada gift cards have no expiry date.